Refund and Returns
How we look after your data, the terms of buying from us, and what happens if something goes wrong. Written to be read.
Last updated 26 October 2026
The short version
Refund policy
- Damaged, melted or wrong? Send a photo within 48 hours.
- We refund the full amount, delivery included.
- We can’t take back chocolate for a change of mind, because it is food.
Last updated: 26 October 2026
Chocolate is food, so we cannot take back items you simply changed your mind about. If something is wrong with your order, we will put it right.
Damaged, melted or wrong item
- Contact us within 48 hours of delivery.
- Send your order number and photos of the item and its packaging as proof.
- We arrange the return and refund you in full, including any delivery fee you paid.
How refunds are paid
Refunds always go back to the original payment method you used. Most banks show the money within 5 to 10 working days.
Cancelling an order
Message us as soon as possible. If your order has not left us yet, we cancel it and refund you in full.
Contact
Email [email protected], WhatsApp +971 58 525 4813 or call +971 4 271 5753.